Privacy Policy

Man With a Van Shoreditch Privacy Policy

This Privacy Policy explains how Man With a Van Shoreditch collects, uses, stores, shares, and protects personal data. It applies to all Man With a Van Shoreditch customers and prospective customers in the Shoreditch area who contact us, request a quote, book a service, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Data Controller

Man With a Van Shoreditch is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data when you use our services in the Shoreditch area.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identity and contact details: name, address, pickup and delivery addresses, and other contact details you provide when requesting a quote or booking a service.

Booking and service information: details of your move or transport job, including dates and times, items to be moved, access information, and any specific instructions you give us.

Communication records: information contained in messages, enquiries, and correspondence you send to us, and notes of any conversations we have with you about your booking or enquiry.

Payment-related information: details relating to the processing of payments, such as amounts, dates, and payment method type. We use third-party payment processors to handle payment card details and do not store your full card information.

Technical or usage information: limited technical information necessary to respond to online enquiries or operate our website, such as the time and date you contacted us and basic device or browser information. We do not seek to identify you from this information unless necessary for security or legal reasons.

How We Collect Your Data

We collect personal data directly from you when you:

Request a quote or make an enquiry.

Book a man and van service in the Shoreditch area.

Communicate with us by phone, online forms, or other communication channels.

Provide feedback or raise a complaint.

We may also receive personal data about you from third-party platforms or partners where you have requested a quote or booking that is passed on to us. In these cases, the third party is responsible for providing you with its own privacy information, and we process the information we receive from them in accordance with this Privacy Policy.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we may rely on one or more of the following lawful bases:

Contract: to take steps at your request before entering into a contract, and to perform a contract with you. This includes processing data to provide quotes, confirm bookings, carry out moves, and manage your account and payments.

Legitimate interests: to pursue our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing our business operations, maintaining records, improving our services, and responding to your enquiries.

Legal obligation: to comply with legal and regulatory requirements, such as accounting, tax, and record keeping obligations.

Consent: where we rely on your consent for a specific purpose, such as certain types of marketing. When we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes and confirm bookings for man and van services in Shoreditch.

To plan, organise, and carry out your move or transport job, including contacting you about timings, access, and any changes.

To communicate with you about your enquiry, booking, or our services, and to respond to any questions or complaints.

To process payments and maintain accurate financial and business records.

To manage our relationship with you, including sending essential service messages and important updates about your bookings.

To improve our services, including analysing feedback and service usage.

To comply with legal obligations and assist law enforcement or regulatory authorities where required by law.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet legal, accounting, or reporting requirements.

In general, we retain customer booking and invoice records for a period required by applicable tax and accounting laws. Enquiries and communication records may be kept for a reasonable period to manage enquiries, potential disputes, and to understand service demand in the Shoreditch area.

When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be linked to you.

Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are engaged to provide specific services and are only allowed to process your personal data according to our instructions and in compliance with data protection law.

Typical categories of processors include:

IT and hosting providers who store data and enable us to operate our website and communication systems.

Payment processing providers who handle card and other electronic payments on our behalf.

Administrative and accounting service providers who assist with invoicing, bookkeeping, and compliance.

Where necessary, we may also share data with professional advisers, insurers, legal or regulatory authorities, or law enforcement where required by law or to protect our rights, property, or safety or that of our customers.

We do not sell your personal data to third parties.

International Transfers

If any of our service providers are located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data, in accordance with data protection law. This may include using service providers in countries that have been recognised as providing an adequate level of protection, or putting in place standard contractual clauses approved by relevant authorities.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures include access controls, secure storage, and limiting personal data access to those who need it for legitimate business purposes.

While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure. You should take care in how you share personal information with us, particularly when communicating over the internet.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:

Access: request confirmation of whether we process your personal data and obtain a copy of the data we hold about you.

Rectification: request correction of inaccurate or incomplete personal data.

Erasure: request deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected.

Restriction: request that we restrict the processing of your personal data in certain situations.

Objection: object to processing that is based on our legitimate interests, including profiling, where applicable. We will stop processing unless we have compelling legitimate grounds to continue.

Data portability: request that we provide certain personal data to you or to another organisation in a structured, commonly used, and machine-readable format where the processing is based on consent or contract and carried out by automated means.

Withdraw consent: where we rely on your consent for processing, you can withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place before consent was withdrawn.

You also have the right to lodge a complaint with a data protection supervisory authority if you are unhappy with how we handle your personal data.

Children

Our services are intended for adults. We do not knowingly collect personal data relating to children. If you believe that a child has provided us with personal data, please contact us so that we can delete it where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. The most current version will always apply to the personal data we hold about you. We recommend that you review this policy periodically to stay informed about how we protect your personal data.