Terms and Conditions

Man With a Van Shoreditch Terms and Conditions

These Terms and Conditions set out the agreement between Man With a Van Shoreditch and any customer using our services. By making a booking, using our services or permitting work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Customer means any individual, business or organisation that requests or uses our services.

1.2 Services means any removal, man and van, collection, delivery, packing, loading, unloading, or related services provided by us.

1.3 Goods means any items, belongings, furniture, equipment, or other property handled by us in the course of providing the services.

1.4 Booking means a confirmed request for services, whether made online or by any other agreed method of communication.

1.5 Service Area means the areas in which we offer our man and van and removal services, including Shoreditch and surrounding districts within the United Kingdom.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial customers within our service area and, by prior agreement, to other locations in the United Kingdom.

2.2 The specific nature and scope of the services, including vehicle size, number of personnel, estimated duration, and any additional services such as packing or furniture assembly, will be agreed at the time of booking.

2.3 We reserve the right to refuse to transport or handle any items which, in our reasonable opinion, are unsafe, illegal, excessively fragile, or not properly prepared or packed.

3. Booking Process

3.1 All bookings are subject to availability and are not confirmed until we have accepted your request and provided confirmation of the date, time, and service details.

3.2 When making a booking, you must provide accurate and complete information, including:

(a) Full collection and delivery addresses.
(b) Details of access at each property, including any stairs, lifts, parking restrictions or long carrying distances.
(c) An accurate description and approximate quantity of goods to be moved.
(d) Any special requirements, such as dismantling or reassembly of furniture, packing services, or handling of delicate items.

3.3 The price quoted is based on the information you provide at the time of booking. If the actual work differs from the information supplied, we may adjust the price accordingly, including additional time, labour or vehicle requirements.

3.4 It is your responsibility to ensure that any required parking or access arrangements, including permits or permissions from local authorities or property managers, are in place for the agreed time of service.

4. Estimates and Pricing

4.1 Any estimate or quotation provided is based on the information given by you and is valid for a limited period as stated at the time of issue. We may revise our estimate if:

(a) The work is not carried out within the specified validity period.
(b) You request additional services or changes to the agreed work.
(c) Access, parking or property conditions differ from those described.
(d) The volume, weight or nature of the goods exceeds what was originally stated.

4.2 Unless otherwise agreed, pricing will be based on an hourly rate or a fixed fee for a specified job. Any waiting time, delays not caused by us, or extra work requested on the day may be charged at our standard rates.

4.3 All prices are quoted in pounds sterling and, where applicable, include any taxes due under UK law, unless stated otherwise at the time of booking.

5. Payments

5.1 Unless agreed otherwise in writing, payment is due either in full prior to the start of the job or immediately upon completion of the services on the same day.

5.2 We accept the forms of payment that we notify to you at the time of booking. You are responsible for ensuring that payment details are valid and that sufficient funds are available.

5.3 For business customers or repeat clients, we may, at our discretion, agree to invoice for services. In such cases, payment terms will be agreed in advance. If no specific terms are agreed, payment is due within seven days of the invoice date.

5.4 If payment is not made when due, we reserve the right to:

(a) Charge interest on overdue amounts at the statutory rate permitted under UK law, accruing daily until payment is received in full.
(b) Withhold delivery of goods or retain goods until full payment, including any additional charges, has been received.
(c) Take any lawful steps to recover sums owed, including reasonable costs of debt collection.

6. Cancellations and Changes

6.1 If you wish to cancel or reschedule your booking, you must notify us as soon as reasonably possible.

6.2 Where you cancel more than 48 hours before the scheduled start time, we will generally not charge a cancellation fee, although any non-refundable third-party costs already incurred may be passed on to you.

6.3 Where you cancel within 24 to 48 hours of the scheduled start time, we may charge a reasonable cancellation fee, which may be a percentage of the agreed price reflecting the time reserved and loss of opportunity to take other work.

6.4 Where you cancel within 24 hours of the scheduled start time, or fail to be present or ready when our team arrives, we reserve the right to charge up to the full amount of the booking.

6.5 Any request to change the date, time, or scope of work is subject to availability and may result in a revised quote. We are not obliged to accommodate changes, but will make reasonable efforts to do so.

7. Customer Responsibilities

7.1 You are responsible for:

(a) Ensuring that all goods are properly packed, secured, and ready for transport, unless you have requested and we have agreed to provide packing services.
(b) Removing any fixtures, fittings or items that are attached to walls, ceilings or floors, unless otherwise agreed.
(c) Ensuring that free and safe access is available at both collection and delivery addresses, including clear hallways, staircases and doorways.
(d) Complying with any parking, loading or traffic regulations that apply at your property or in your area.

7.2 You must not ask our staff to undertake any work or move any items that could reasonably be considered unsafe, illegal, or beyond the scope of a normal man and van or removal service.

7.3 You must not leave any valuable, confidential, or personal documents, such as passports, certificates, cash, or jewellery, within boxes or items to be moved. Such items should be kept with you at all times.

8. Items We Do Not Carry

8.1 We will not transport any items that are illegal, hazardous, explosive, corrosive, flammable, or otherwise dangerous, including but not limited to:

(a) Firearms, ammunition or weapons of any kind.
(b) Gas cylinders, petrol, diesel, solvents, paints or chemicals.
(c) Perishable goods that may spoil or cause odour or contamination.
(d) Illegal substances or materials.

8.2 If such items are presented for transport without our knowledge, you will be responsible for any loss, damage, or expense that may result, and we may stop work immediately and charge any reasonable costs incurred.

9. Waste and Disposal Regulations

9.1 We are not a general waste removal company and do not routinely transport or dispose of waste. Any request to remove items for disposal must be clearly stated at the time of booking and agreed in advance.

9.2 Where we agree to remove items for disposal, we will do so in accordance with applicable UK waste and environmental regulations. Items may be taken to licensed waste or recycling facilities or other authorised locations.

9.3 You are responsible for ensuring that any items presented for disposal can lawfully be disposed of and that you have authority to dispose of them.

9.4 We will not collect or dispose of hazardous or controlled waste such as chemicals, asbestos, medical waste, or electrical items that are subject to specific disposal regulations, unless expressly agreed and legally permissible.

10. Liability and Insurance

10.1 We will take reasonable care in handling and transporting your goods. However, our liability is limited as set out in this section.

10.2 We shall not be liable for loss or damage to goods unless caused by our negligence or breach of contract. In any such case, our total liability for any one claim or series of related claims shall be limited to a reasonable amount, taking into account the value of the goods and the fees paid for the services.

10.3 We are not liable for any loss or damage arising from:

(a) Faulty or inadequate packing by you or a third party.
(b) Normal wear and tear, gradual deterioration, or inherent defects in goods.
(c) Atmospheric or climatic conditions such as damp, mould, rust or temperature fluctuations.
(d) Delays caused by traffic, weather, road closures, breakdowns, accidents, or other events beyond our reasonable control.

10.4 We will not be liable for any indirect or consequential loss, such as loss of profit, loss of business, or loss of opportunity, whether arising in contract, tort or otherwise.

10.5 You must notify us in writing of any loss or damage as soon as reasonably possible and, in any event, within seven days of the services being completed. You must provide reasonable evidence of the loss or damage and permit us an opportunity to inspect any affected items.

10.6 Where we agree, at your request, to dismantle or reassemble furniture or other items, we do so at your risk, and will not be responsible for any damage arising from inherent weaknesses, previous improper assembly, or the unsuitability of the item for dismantling or transport.

11. Delays and Force Majeure

11.1 We will make reasonable efforts to adhere to agreed arrival times and schedules, but timing is not guaranteed. You should allow reasonable flexibility for traffic, parking and other factors.

11.2 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, road closures, accidents, vehicle breakdowns, strikes, public disturbances, or government restrictions.

12. Complaints

12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to address it.

12.2 Any formal complaint should be submitted in writing, clearly setting out the nature of the issue, relevant dates, addresses, and any supporting evidence.

12.3 We will investigate all complaints fairly and promptly and will aim to provide a response within a reasonable period. Any remedy offered will be at our discretion, in accordance with these Terms and applicable law.

13. Data Protection and Privacy

13.1 We will collect and use your personal data only as necessary to manage your booking, provide our services, and comply with legal obligations.

13.2 We will take reasonable steps to keep your personal information secure and will not share it with third parties except where necessary to deliver the services or as required by law.

14. Termination

14.1 We may suspend or terminate the provision of services immediately if:

(a) You fail to pay any amount due when required.
(b) You materially breach these Terms.
(c) We reasonably believe that continuing the work would be unsafe, illegal, or expose us to unacceptable risk.

14.2 Termination shall not affect any rights or obligations which have accrued prior to termination, including the right to recover any sums owed.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the services provided.

16. General Provisions

16.1 If any provision of these Terms is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

16.2 No variation of these Terms shall be effective unless agreed in writing by us.

16.3 No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy.

16.4 These Terms and Conditions set out the entire agreement between you and Man With a Van Shoreditch in relation to the services, and supersede any prior understandings or representations, whether oral or written.