Terms and Conditions for Man With A Van Shoreditch

These Terms and Conditions apply to all bookings made with Man With A Van Shoreditch, including domestic moves, single-item transport, office relocation support, and related collection or delivery services. By confirming a booking, the customer agrees to be bound by these terms and confirms that they have read and understood the service conditions in full. These terms are intended to set out the basis on which our Shoreditch man with a van service is provided, including how bookings are accepted, how payments are handled, what happens if a booking is changed or cancelled, and the limits of our responsibility.

The services described here are designed to be practical, efficient, and carried out in a professional manner. However, all services remain subject to availability, access conditions, the nature of the items being moved, and the accuracy of the information supplied by the customer at the time of booking. It is the customer’s responsibility to ensure that all details are correct and complete. Any failure to disclose relevant information may affect pricing, timing, vehicle suitability, and the safe completion of the service.

These terms apply to all users of the man and van in Shoreditch service, whether booked as a one-off request or as part of a larger moving arrangement. If a customer books on behalf of another person, the person making the booking confirms that they have authority to agree to these terms on behalf of all relevant parties. Use of the service means acceptance of these conditions in their current form, together with any reasonable operational instructions given by our team in relation to safety, access, or transport requirements.

Booking Process

A booking for Man With A Van Shoreditch is usually made by providing details of the collection address, delivery address, preferred date, time window, item list, access conditions, and any special handling requirements. The customer must provide accurate information about the volume, weight, and nature of the items to be moved. Where needed, we may request photographs, measurements, or additional descriptions to help assess the booking properly. Quotes are based on the information supplied and may be revised if the actual service differs from the original description.

Once a quote is accepted, the booking is only confirmed when the customer receives confirmation from us, either verbally or in writing, and any required deposit or prepayment has been received where applicable. A quotation does not guarantee availability until confirmation has been issued. We reserve the right to refuse a booking if the request is unsuitable, unsafe, unlawful, or beyond the operational capacity of the service. This includes, without limitation, bookings involving items that require specialist packing, hazardous materials, or excessive manpower beyond what was originally agreed.

Customers must ensure that both collection and delivery locations are accessible and suitable for the vehicle and the loading/unloading process. This includes arranging parking permissions, lift access where applicable, and any building restrictions. If access is restricted, waiting time, extra carrying distance, or additional handling may result in extra charges. The customer is also responsible for ensuring that someone authorised is present at the relevant location if needed to release items, confirm the load, or accept delivery.

Payments and Charges

Payment terms for the Shoreditch van and man service depend on the type of job, the duration of the booking, and whether the booking is made in advance or on the day. Payment may be required in full before the job starts, at the end of the service, or in instalments if agreed in writing. Unless stated otherwise, all prices are quoted in GBP and may include labour, mileage, and vehicle use as set out in the quotation. Any additional services requested after confirmation may be charged separately.

Additional charges may apply where the service involves waiting time, congestion caused by delayed access, parking penalties, congestion fees, difficult stair access, extra loading/unloading time, or a change to the original itinerary. We will aim to notify the customer of any extra costs as soon as reasonably possible. If the customer instructs us to proceed with a task that increases the time or complexity of the job, this will be treated as acceptance of the relevant additional charge unless agreed otherwise.

Payment must be made in the manner agreed at booking. We may accept bank transfer, card payment, or other methods specified at the time of the quote. Cash acceptance, where available, is subject to operational discretion. Late or failed payment may result in the suspension of service, recovery action, or the addition of reasonable administrative costs. The customer remains responsible for payment even if a third party arranged the booking on their behalf.

All invoices must be settled in accordance with the stated due date. If any payment is disputed, the customer should raise the issue promptly and provide supporting information. Disputes do not automatically suspend the obligation to pay undisputed amounts. Where a deposit has been taken, it may be used to reserve time and resources for the booking and may be non-refundable except where cancellation rights under these terms apply.

Cancellations, Amendments, and Delays

Cancellations for the man with van Shoreditch service should be made as early as possible. If a customer wishes to cancel or reschedule a booking, they must notify us promptly so that the reserved time can be released. The amount refundable, if any, will depend on the stage at which the cancellation is made and whether any costs have already been incurred, including vehicle allocation, labour preparation, or third-party charges.

We may apply cancellation fees where a booking is cancelled after confirmation, particularly if the cancellation occurs close to the scheduled time or after preparations have begun. If the customer is not available at the agreed time, if access is impossible, or if the job cannot proceed due to incorrect information supplied by the customer, it may be treated as a late cancellation or a failed attendance and charged accordingly. Any refund, where applicable, will be reduced by reasonable costs already incurred.

Amendments to the booking, including changes to addresses, item lists, service times, or service scope, are subject to availability and may alter the quoted price. Where a change is significant, we may issue a revised quotation or ask for additional confirmation before continuing. We are not responsible for delays caused by traffic, road closures, weather, accidents, or events outside our reasonable control. In such cases, we will aim to complete the service within a reasonable time, but exact timing cannot be guaranteed.

Service Standards and Customer Responsibilities

The customer must ensure that items are packed suitably for transport unless packing has been expressly included in the service. Fragile items, loose components, and valuables should be protected appropriately. We may decline to transport items that are badly packed, unstable, leaking, dangerous, or likely to cause damage to other property. The customer must also make sure that all goods are lawful to move and that any required documentation, proof of ownership, or building permits are available if needed.

We will use reasonable care and skill in carrying out each man and van service in Shoreditch, but the customer remains responsible for removing items of exceptional value, sensitive documents, cash, jewellery, heirlooms, or irreplaceable materials unless the movement of such items has been agreed in advance in writing. If the customer requests that we transport higher-value goods, the customer should request separate insurance cover or make their own arrangements where appropriate. We do not provide valuation services.

The customer must inform us of any access issues, unusual property conditions, narrow stairways, lack of parking, lift restrictions, or other obstacles that could affect the safe handling of items. Where the customer or their representative gives instructions during the job, those instructions will be followed so far as they are lawful, safe, and practical. If circumstances change during the job, we may need to pause, revise, or stop work to protect personnel, property, or the items being moved.

Our team may refuse to move items that are not fit for transport, that contain prohibited contents, or that create an unacceptable safety risk. This includes items that are contaminated, leaking, vermin-infested, or likely to damage the vehicle or other goods. In such cases, the customer may still be charged for time spent attending, waiting, or attempting the job. This approach is necessary to maintain a safe and reliable Shoreditch man with a van operation.

Liability and Insurance

We will take reasonable care when handling items and will act with professional diligence throughout the service. However, our liability is limited to losses directly caused by our proven negligence or breach of these terms. We are not responsible for indirect, special, or consequential losses, including loss of profit, business interruption, missed deadlines, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms seeks to exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Any claim relating to loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after delivery or the relevant incident. The customer must give us the opportunity to inspect the issue and, where appropriate, retain the item, packaging, or evidence relevant to the claim. Failure to report a problem promptly may affect our ability to investigate and may limit the availability of a remedy. Where liability is accepted, our remedy may be limited to repair, replacement, or reasonable compensation at our discretion.

We are not responsible for pre-existing defects, poor packing, wear and tear, hidden weaknesses, or damage arising from items being inherently fragile or unsuitable for transport. We are also not liable for damage caused by the customer’s own actions, the actions of third parties, or inaccurate instructions given during the service. If the customer chooses to move items themselves against our advice, any resulting loss or damage is at their own risk.

While we may hold insurance relevant to the provision of a man with a van in Shoreditch service, the scope of any insurance is subject to policy terms, exclusions, and limits. Customers are encouraged to arrange additional insurance where the value or sensitivity of items requires broader protection. A quotation or booking confirmation does not constitute a promise of unlimited coverage. Any insurance-related claim will be handled in line with the applicable policy and the evidence available.

Waste Regulations and Prohibited Items

The service may include the removal and transport of waste only where this has been agreed in advance and where the waste is lawful to collect and dispose of. Customers must comply with all applicable waste regulations and must not ask us to transport controlled, hazardous, toxic, medical, or illegal waste unless we have specifically agreed that we are authorised and equipped to do so. We reserve the right to refuse any load that may breach environmental or waste-handling rules.

Where waste removal forms part of the man and van Shoreditch service, the customer is responsible for providing accurate information about the type, quantity, and source of the waste. The customer must not present mixed loads, fly-tipped material, or waste of unknown origin without prior agreement. If waste requires a permit, transfer note, licensed disposal route, or any other compliance step, the customer must cooperate fully. Any costs associated with lawful disposal, licensing, or additional handling may be charged separately.

It is the customer’s responsibility to ensure that waste is handed over in a lawful manner and that no prohibited materials are included. We may ask questions to verify the nature of the items being removed. If there is reason to believe that waste is illegally dumped, improperly described, or likely to breach environmental law, the job may be declined or terminated immediately. In such cases, any incurred charges remain payable. This policy helps ensure compliance with waste duty obligations and safe service delivery.

We do not accept responsibility for items handed over as waste if the customer has misdescribed them or failed to disclose relevant hazards. The customer remains responsible for the content and legality of the load until it has been lawfully transferred under the agreed terms. If the job involves clearance work rather than ordinary transport, the customer should ensure that the booking request is clear so the correct compliance procedures can be applied.

Termination, Complaints, and Final Provisions

We may suspend or terminate a booking immediately if the customer behaves abusively, fails to provide safe access, requests an unlawful service, breaches these terms, or creates a health and safety risk. If a booking is terminated due to customer conduct or non-compliance, all reasonable costs incurred up to that point may remain payable. We may also decline future service where necessary to protect staff, property, or operational standards.

Any complaint should be raised as soon as possible so that we can investigate and respond appropriately. Customers should provide enough detail for the issue to be assessed, including the date of the booking, the nature of the concern, and any evidence that may assist the review. We will aim to handle complaints fairly and within a reasonable timeframe. A complaint does not remove the obligation to pay valid charges already due under the booking.

These terms may be updated from time to time to reflect operational, legal, or administrative changes. The version in force at the time of booking will normally apply to that booking unless a change is required by law or agreed in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

The headings in these terms are for convenience only and do not affect interpretation. References to “we”, “us”, and “our” mean the service provider operating the Man With A Van Shoreditch service, and references to “customer” mean the person or business making the booking. Any failure by us to enforce a term immediately does not mean that we waive our right to enforce it later.

These terms are governed by the laws of England and Wales. Any dispute arising from or in connection with the service, these terms, or any associated booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable law. By placing a booking with Man With A Van Shoreditch, the customer confirms acceptance of this legal framework and agrees that the service will be interpreted in accordance with it.