Terms and Conditions for Man With A Van Shoreditch
These Terms and Conditions set out the basis on which Man With A Van Shoreditch provides moving, transport, collection, delivery and related services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these terms. These conditions are intended to create a clear understanding between you and the man with a van Shoreditch service so that the scope of work, payment responsibilities, cancellation rules, liability limits and waste handling obligations are transparent from the outset.
In these Terms and Conditions, references to “we”, “us”, “our” and “the company” mean the service provider operating under the Man With A Van Shoreditch name. References to “you”, “customer” or “client” mean the person or business placing the booking or receiving the services. These terms apply to home moves, office moves, single-item transport, furniture removals, deliveries, collections and similar assignments unless a separate written agreement states otherwise. If any part of a booking is inconsistent with these terms, the written agreement will apply only to the extent expressly stated.
We reserve the right to update these terms from time to time. The version in force at the time of booking will normally apply to your service, unless a later amendment is required by law. It is your responsibility to review any relevant terms before confirming a booking. Nothing in these terms affects your statutory rights under UK law.
Booking Process
A booking with Man With A Van Shoreditch is considered requested only when you provide the necessary service details and we confirm availability. A quotation may be issued based on the information you supply, including the collection and delivery locations, the volume and type of items, access conditions, parking arrangements, floor levels, lifting requirements, timing preferences and any special handling needs. All quotations are provided on the assumption that the information supplied is accurate and complete.
Once a quotation is accepted, the booking becomes provisional until we issue a confirmation. Confirmation may be given verbally or in writing, including by message or email. For some services, we may require a deposit or advance payment before reserving the vehicle and crew. If we discover that the information provided is materially inaccurate, we may revise the quotation, alter the vehicle size, adjust the timing, or decline the booking if the revised requirements cannot be met safely or economically.
It is your duty to ensure the loading and unloading locations are suitable for safe access. This includes confirming any restrictions on vehicle access, lift use, permit requirements, ceiling heights, narrow staircases, weather-related limitations and the presence of fragile, heavy or hazardous items. If these details change before the move date, you must notify us promptly so that we can assess whether the booking can proceed as planned.
Services and Customer Responsibilities
We will provide the services agreed at booking with reasonable care and skill. This may include loading, transporting, unloading, basic item placement and, where agreed, dismantling or reassembly assistance. The exact scope will depend on the booking description and any written notes attached to the job. Any service not explicitly included in the booking confirmation is excluded unless separately agreed in writing.
You are responsible for ensuring that all items are ready for collection at the agreed time and that they are properly packed, labelled and protected where appropriate. You must ensure that all goods are lawful to transport and that you have the legal right to move them. You must also declare any items that are unusually heavy, fragile, valuable, sharp, hazardous or difficult to handle. We may refuse to move items that we consider unsafe, illegal, unhygienic or unsuitable for transport in our vehicle.
You must be present, or must appoint an authorised representative, to provide instructions, confirm access, and accept delivery unless we have agreed otherwise. If no one is available at the collection or delivery address, we may charge waiting time, return fees or cancellation costs. If delivery is attempted but cannot be completed due to access problems, incorrect instructions, unpaid fees or absence of a recipient, we may store the goods temporarily at your risk and expense until further arrangements are made.
Payments and Charges
Prices for Man With A Van Shoreditch services may be based on hourly rates, fixed quotes, minimum charges, distance, load size, access difficulty, labour requirements, waiting time or a combination of these factors. Any estimate is given in good faith, but final charges may vary if the actual work differs from the booked description. Additional charges may apply for congestion, parking fines caused by customer instructions, tolls, ferry costs, storage, out-of-hours attendance, extra handling, dismantling, assembly or other supplementary work approved by you.
Payment terms will be confirmed during booking. Unless otherwise agreed, payment is due immediately on completion of the service. We may accept bank transfer, card payment or another agreed method. Where a deposit is required, the booking is not secure until that deposit has been received. Failure to pay on time may result in refusal to proceed, suspension of further services, recovery action and interest or administrative charges where permitted by law. All prices are subject to any applicable taxes unless expressly stated otherwise.
If the job runs longer than expected because of delays outside our control, such as poor packing, congested access, extra items, prolonged loading, or late arrival by the customer, we may charge additional waiting or labour time at the published rate or at a reasonable rate notified to you. If you dispute any invoice, you must notify us promptly and provide full details of the issue. Undisputed amounts remain payable by the due date.
Cancellations, Amendments and Delays
You may request a cancellation or amendment, but it must be made as soon as possible. The amount charged for cancellation will depend on the notice period, any costs already incurred, and whether the vehicle, crew or third-party arrangements have already been committed. If a booking is cancelled shortly before the scheduled time, a cancellation fee may apply. Deposits are generally non-refundable where we have reserved resources for your job, except where required by law or where we agree otherwise in writing.
If you need to reschedule, we will try to accommodate the new date subject to availability. However, any rescheduled booking may be treated as a new appointment and priced accordingly if the original arrangement can no longer be maintained. We are not liable for delays caused by traffic, road closures, adverse weather, accidents, government restrictions, fuel shortages, mechanical issues not due to negligence, or other events outside our reasonable control. In such circumstances, we will take reasonable steps to complete the service within a practical timeframe.
If we must cancel due to reasons outside our control, our liability is limited to refunding any prepayment for services not performed. We will not be responsible for indirect losses caused by cancellation, such as missed appointments, alternative hiring costs, or business interruption, except where such liability cannot lawfully be excluded. If we need to postpone or stop work because the site is unsafe, inaccessible, or materially different from the information provided, the booking may be recharged or cancelled at our discretion.
Liability and Insurance
We will use reasonable care and skill in carrying out all agreed work. However, the nature of removal and transport services means that some risk of loss or damage cannot be eliminated. Our liability is limited to direct damage or loss caused by our proven negligence, and only where the customer has taken reasonable steps to minimise the risk, such as using suitable packaging and giving accurate information. We do not accept responsibility for pre-existing damage, normal wear and tear, or damage arising from inadequate packing by the customer.
Where we are responsible for loss or damage, our liability may be limited to the lower of the repair cost, replacement cost, or a reasonable market value, subject to any applicable insurance arrangements and any contractual limits permitted by law. We will not be liable for loss of profit, loss of business, loss of goodwill, indirect loss, consequential loss, or special damages unless such liability cannot legally be excluded. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited.
You should ensure that any especially valuable items are covered by your own insurance if necessary, particularly where items are fragile, rare, antique, irreplaceable or of unusually high value. Unless we expressly agree in writing, we do not accept responsibility for the contents of boxes, bags, or sealed containers. It is your duty to remove cash, jewellery, documents, keys, electronics with sensitive data, and other portable valuables before the move begins.
Waste Regulations and Disposal
If our service includes removal or disposal of waste, you must disclose the nature of the waste in advance. We only handle waste in accordance with applicable UK waste regulations and may refuse any load that is hazardous, contaminated, illegal, unlabelled, or not suitable for lawful carriage or disposal. The customer remains responsible for ensuring that waste presented for collection has been correctly identified and separated where required.
We may require details about the origin of the waste, the type of material, and whether it contains electrical items, furniture, building debris, garden waste, white goods, or mixed loads. If the waste is classified as controlled, special, or restricted, additional documentation, fees, or lawful disposal arrangements may be necessary. You must not ask us to remove asbestos, chemicals, paint, gas cylinders, medical waste, or any other item that requires specialist handling unless we have expressly agreed and are lawfully able to do so.
Where waste transfer documentation, duty of care records, or other statutory records are required, you agree to cooperate fully and provide accurate information. We reserve the right to decline, isolate, or unload any item that may breach environmental law or safety requirements. If prohibited items are discovered after collection, we may return them at your cost or arrange lawful disposal and charge you all resulting expenses, subject to legal compliance.
Customer Property, Access and Conduct
You are responsible for obtaining all permissions needed for parking, access, loading, unloading and use of lifts, communal areas or private roads. If permits, notices, gate codes or security clearances are needed, you must arrange them in advance unless we have expressly agreed to do so. Any parking charges, penalty notices, access fees or waiting time caused by missing permissions or inaccurate instructions may be added to the invoice where permitted by law.
You must ensure that the premises and access routes are reasonably safe for our team. This includes securing pets, removing hazards, protecting floors where necessary, and warning us about loose steps, unstable surfaces, low ceilings, overhead obstructions or other risks. We may stop work if, in our reasonable opinion, continuing would endanger people, property or goods. In such cases, any delay, interruption or extra cost caused by unsafe conditions may be charged to you where lawful.
Our staff must not be subjected to abuse, intimidation, discrimination or threats. We reserve the right to suspend or terminate services immediately if we consider customer behaviour to be unsafe, abusive or obstructive. In such circumstances, any completed work remains chargeable and any wasted attendance costs may also be recovered. We may take reasonable steps to protect our staff and property, including leaving the site if necessary.
Complaints and Claims
If you are unhappy with any aspect of the service, you should notify us as soon as possible so that we may investigate. Claims for loss or damage should be reported promptly and, where feasible, before the vehicle leaves the destination. You may be asked to provide photographs, a written description, proof of value, and other evidence reasonably required to assess the issue. Failure to notify us promptly may affect our ability to investigate and may reduce or remove any remedy available.
Any claim must be made within a reasonable time and in any event within the period required by law. We will review claims fairly and may offer repair, replacement, partial refund or another appropriate remedy where liability is established. For avoidance of doubt, the acceptance of a claim is not an admission of liability unless expressly stated in writing. Our goal is to resolve disputes proportionately and in line with legal obligations.
Governing Law
These Terms and Conditions, and any dispute or claim arising from or connected with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law requires otherwise. If any provision of these terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force and effect.
By booking Man With A Van Shoreditch, you confirm that you have read, understood and agreed to these Terms and Conditions. They are intended to provide a fair and practical framework for service delivery while protecting both parties’ legal rights and obligations. If a specific written agreement has been made for your job, that agreement will apply alongside these terms to the extent it does not conflict with them.